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Learn More

Do you have questions about our classes?

Click on the headings below to learn more.
Online

Register online at activemississauga.ca

In Person

Register in person at any Community Centre in Mississauga at the Customer Service Desk.

Registration Deadline

You can register for most programs at any time and they will be pro-rated for any class(es) already held. In some cases, late registration is not allowed and you will need to contact the Program Supervisor for late registration into a class. Contact Customer Service to get in touch with a Program Supervisor.

Non Residents

Non-resident registrations will be processed 10 days after the start of registrations. Non-residents pay an additional $5.00 fee per person, per program.

Waitlist

In the event that the program you selected is full, you will be placed on the waitlist. If space becomes available, you will be contacted.

Age

All participants must meet the age requirements of the program as listed.

Registration opens twice per year; in August for Fall and Winter classes and camps and in February for Spring and Summer classes and camps.

You can register online at activemississauga.ca or in person at a Community Centre.

Can I register late?

You can register for most programs at any time and they will be pro-rated for any class(es) already held. In some cases, late registration is not allowed and you will need to contact the Program Supervisor for late registration into a class. Contact Customer Service to get in touch with a Program Supervisor.

At the time of registering you have the option of paying in full or using one of the following scheduled payment options. Please indicate at the time of registration that you wish to schedule payments. If you are paying by cheque, please attach a separate cheque for each program, otherwise the total payment will be processed regardless of the number of registrations accepted. Electronic Funds Transfer payments must be made In-Person. Online registrations at activemississauga.ca must be paid by credit card (MasterCard/Visa/American Express) or by using money paid on your City account prior to registrations. Scheduled payments are applicable to courses that are over $50.00 and at least 8 weeks in length.

Scheduled Payment Option

(A session is a length of time a program runs)

All Year Session (Sept - June)
Initial Payment: $50.00
Due: Nov 4, Jan 5, May 5

Fall
Initial Payment: 50% of course fee
Due: Oct 5, Dec 5

Spring
Initial Payment: 50% of course fee
Due: Apr 20, May 20

Summer
Initial Payment: 50% of course fee
Due: Jul 20

Week Long July Camps
Initial Payment: None
Due: June 1

Week Long August Camps
Initial Payment: None
Due: July 1

Declined Payments

Payments which have not been honoured by the bank must be rectified immediately upon notification by the City. The City reserves the right to cancel the registration or to revoke privileges until full payment is received. An Administration Fee will be charged for each returned payment.

Taxes

Adult programs are subject to applicable taxes

Non Residents

Non-residents pay an additional $5.00 fee per person, per program. Non-resident registrations will be processed 10 days after the start of registrations.

Receipts

You will receive a Receipt confirming location, start date and time of the program. If your e-mail address is currently in our system you will receive an auto reply Receipt regardless of how you registered. In-Person registrations will receive a Receipt at the time of registration or a Receipt will be mailed within two weeks. Activemississauga.ca users can print their own if an e-mail address is in our system.

Note - Receipts will not be mailed if the registration was completed online.

Please make sure the Receipt is for the Program(s) you requested. Contact Customer Service if there are any discrepancies or if you do not receive this Receipt prior to the start of the first class.

Duplicate Receipts

To print duplicate receipts free of charge (via activemississauga.ca) for registrations that were processed within the past 12 months, your email address must be recorded on your account. All other requests for duplicate receipts must be printed by City of Mississauga staff and an Administrative Fee will be charged per request per year.

Is there a chance my class will be cancelled?

The City may, in its absolute discretion, cancel any program or registration at any time. In the event that a program is cancelled by the City, every effort will be made to accommodate the participant in another program. If there are no other programs which are satisfactory to the participant, a full refund will be provided. No Administration Fee will be charged.

What if I miss a class?

In the event that a participant is unable to attend a class(es), the City regrets that makeup class(es) will not be offered.

The effective date of the withdrawal is the date the withdrawal notice is received by the City, regardless of the date the participant stopped attending the class.

Online

You can withdraw up to five (5) calendar days before the Program start date. An Administration fee will not be charged.

EXCEPTION: DO NOT WITHDRAW FROM PROGRAMS online that were paid by scheduled cheque(s) payment. Contact Customer Service for assistance to ensure your cheque(s) are not processed. An Administration Fee will be charged for this service as a self-serve option is not available.

In Person

Transfers and Withdrawals for Week-Long Camps and Workshops with 3 or less scheduled classes, must occur at least five (5) calendar days prior to the Program start date. An Administration Fee will be charged.

Transfers between programs and program withdrawal may occur any time before 50% of the Program dates have been held. The amount refunded will be the full amount, less the cost of classes already held. In the case of withdrawals, an Administration Fee will be charged.

You may call the Customer Service to withdraw, or

you can obtain a Refund Application Form from one of the following places:

- City of Mississauga, Recreation Division

Customer Service Centre
301 Burnhamthorpe Rd. W.
Mississauga ON L5B 3Y3

- Nearest Community Centre or Swimming Pool

You have the option of delivering the completed form to the front-desk staff at any of the above locations. The staff person receiving your form will authorize and date the form. In the event that the participant is withdrawing themselves or other clients within their account from more than one Program at a time, or withdrawing more than one Membership at one time, the administration fee will only apply once per account.

Allow approximately 4 weeks for processing a refund cheque. Refunds for registrations paid by credit card will appear on your next month's statement.

Pre Ballet & Ballet 1

  • Body suite (pink, black or navy)

  • Pink ballet tights

  • Pink leather ballet shoes (no gymnastic slippers)

  • Hair up and off the face in bun (longhair) hair pinned back with hair band (short hair)

  • No jewellery to be worn

  • No tutus or ballet skirts

Pre Jazz & Jazz 1
  • Body suit (any colour)
  • Tights ( black or beige) or leggings - form fitting not baggy/dance shorts
  • Black oxford jazz shoes or black leather ballet shoes (no gymnastic slippers)
  • Hair up and off the face in ponytail/ braid /bun (long hair) hair pinned back with hair band ( short hair)
  • No baggy sweaters or t-shits to be warn
  • No jewellery to be worn
Visual Arts

Art can be messy - dress for mess. For painting, clay or arts camps you may wish to wear a smock or apron to avoid getting paint or clay on clothing.

Should I bring my own computer?

Digital Arts classes and camps that require you to bring your own device will be indicated in the program description with the acronym BYOD (Bring Your Own Device). This will also be indicated on your Receipt at the time of registration. If you have any questions regarding what you should bring to your digital arts class, please contact us.

Do you supply the materials for visual arts classes?

All art supplies are provided unless otherwise noted. If a class requires you to purchase additional supplies, you will be notified at the time of registration and/or on your Receipt.

All of our Instructors have formal training and/or professional work experience in the artistic discipline they have been hired to teach. Additionally, all of our Instructors are certified in Emergency First Aid and CPR B and are required to provide the City with a Criminal Record Check, Vulnerable Sector Screening. Instructors that teach children aged 6 - 12 are additionally certified in High Five Principles of Healthy Childhood Development.

Safe arrival and dismissal procedures are in place to promote the safety of children participating in programs as well as create a regular opportunity for Instructors to communicate information to parents/guardians.

  • Parents/Guardians are responsible to ensure the safe arrival of their child into program activities.
  • Parents/Guardians are required to pick up their child from the room/pool/ice surface where the program is occurring at the conclusion of the program.
  • Parents/Guardians are asked to remain in the facility for any program that is less than one hour in length or is a preschool program. This ensures that parental support is available should a child require assistance (i.e. washroom, becomes ill, having difficulty participating).
  • Children 10 years and older may arrive unescorted. Parents/Guardians need to be aware of their responsibility to ensure their child arrives at program.
  • Children 10 years of age and older may be dismissed at the end of a program unescorted only if written consent is provided from a parent/guardian.
What if I am late to pick-up my child?

Parents/guardians are expected to arrange for pick-up of their child at the designated end time of the program. In the event that a child is not picked up within 15 minutes of the program end time, a late fee may be applied.

Can I watch my child's class?

To enhance skill development and learning outcomes for all children, it is requested that parents/guardians are to remain outside the designated program area except where parent/guardian(s) are required to physically participate.

Should you require additional communication about your child or the program, please speak to the instructor at the end of the class. If this is not possible, the instructor will direct you to the program Supervisor. Parents/guardians are invited to join their child on the first and last day of the program if they wish to observe.

We offer small class sizes so that participants can get the most from our Instructors. In most cases, our instructor to participant ratio is 1:15 for classes and camps for participants aged 6 to adult and 1:10 for classes and camps for participants aged 3 - 5.

Contact Us
For more Information Contact:
Culture Division
culture.operations@mississauga.ca

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